Frequently Asked Questions
Answers about motor carrier services, rail, air, ocean freight, booking, payments and policies.
Motor Carrier
How much does it cost to ship a vehicle?+
The cost depends on several factors: distance traveled, vehicle size, transport type (open or enclosed), and current carrier availability. Shorter hauls under 500 miles typically run $250–$800, while cross-country shipping usually falls between $700 and $1,900.
How much more expensive is enclosed transport compared to open transport?+
Enclosed transport runs roughly 30–60% more than open transport because it offers complete protection inside a weather-sealed trailer.
What is the difference between Open and Enclosed transport?+
Open transport is the most economical option where your car is securely loaded on a multi-car open trailer, exposed to the elements during transport as the standard choice for everyday sedans, SUVs, and trucks. Enclosed transport offers exceptional protection by placing your car securely in a fully weather-sealed trailer, shielding it from harsh weather and road debris end-to-end for luxury, classic, and high-value vehicles.
What vehicle sizes and types can be hauled?+
We accommodate motor vehicle hauling across small, mid-size, and full-size vehicle classes, as well as small box trucks.
Who actually transports my vehicle?+
We operate as a licensed and bonded auto transport broker rather than a direct carrier, acting as an intermediary to match you with a vetted, FMCSA-authorized motor carrier.
Is the business licensed and bonded for motor carrier transport?+
Yes, we operate under active federal brokerage authority (MC number and USDOT number) issued by the FMCSA and maintain the federally required $75,000 surety bond.
How do you vet the motor carriers you work with?+
Before any carrier is approved for a shipment, we verify their MC/DOT number with the FMCSA SAFER system, confirm active operating authority, check cargo insurance certificates, and review their safety rating and compliance history.
What is door-to-door vehicle transport?+
It is a convenient service where we pick up your vehicle from your specified location and deliver it directly to your destination with no terminal drop-offs or lot pickups required.
What is expedited vehicle shipping?+
Expedited shipping is tailored for time-sensitive transport demands, offering priority dispatch for tight timelines and the fastest available pickup and delivery without cutting corners on safety.
What should I expect on the day of vehicle pickup?+
On the day of pickup, our driver will arrive at your location to inspect the vehicle, document its condition on the Bill of Lading, and load it safely for transport.
What happens if my vehicle is damaged during transport?+
Every carrier in our network is required to maintain active cargo insurance; in the rare event of damage, document it on the Bill of Lading at delivery and file a claim directly with the carrier's insurance provider.
Are there restrictions on what I can transport via motor carrier?+
Yes, there are restrictions on transporting hazardous materials, personal belongings, and inoperable vehicles, so please consult us for a full list of restrictions.
Rail Freight
What advisory services are available under Rail Freight?+
We offer advisory and strategy roles through our Rail Freight Consultants and Rail Logistics Specialists focused on intermodal supply chain analysis and route optimization.
What broker services do you provide for rail container shipments?+
We provide Global Rail Cargo Broker services specifically designed for standard intermodal container or trailer shipments moving across major rail networks.
What is a Rail Carload Broker service used for?+
We offer Rail Carload Broker services focused on booking entire railcar units (boxcars, flatcars, or tank cars) rather than single containers, typically used for massive, heavy, or bulk industrial shipments.
How does standard (open-style) rail transport work?+
Standard rail freight uses standard shipping containers or trailers loaded onto intermodal rail flatcars as the most common, cost-effective method for long-distance land transit.
How does specialized (enclosed-style) rail transport work?+
Specialized rail freight uses refrigerated intermodal containers (reefers) or specialized secure boxcars for high-value, fragile, temperature-sensitive (e.g., pharmaceuticals, perishable foods, fine art), or hazardous goods.
What regulatory framework governs rail freight services?+
Our rail operations operate under surface frameworks regulated by the Federal Motor Carrier Safety Administration (FMCSA) and private rail partnerships.
Do rail freight services require a surety bond and licensing?+
Yes, they are covered under your standard FMCSA property broker license (MC Number), backed by a $75,000 BMC-84 Surety Bond or BMC-85 Trust Fund, and supported by a Process Agent Designation (BOC-3).
How do you handle complex rail routing and carloads?+
We maintain contract agreements with Class I railroads or Intermodal Marketing Companies (IMCs) for intermodal container/trailer moves and heavy industrial carload shipping.
Can rail transport be combined with other modes of shipping?+
Yes, rail seamlessly integrates with intermodal motor carrier drayage to provide complete door-to-door or terminal-to-terminal supply chain execution.
Is rail freight safer for bulk and heavy materials?+
Yes, utilizing rail carloads provides structural integrity and cost efficiencies for massive, heavy, or bulk industrial cargo that standard trucks cannot easily carry alone.
Are intermodal rail containers tracked throughout their journey?+
Yes, container progress is monitored via network tracking feeds from origin rail terminals to destination ramps.
What types of industrial goods move best via rail carloads?+
Commodities such as heavy machinery, building supplies, bulk chemicals, and raw agricultural products move efficiently via specialized boxcars or flatcars.
Air Freight
What air freight brokerage roles do you provide for supply chains?+
We provide Air Freight Consultants / Air Logistics Specialists for high-level supply chain analysis and global strategy.
What is a Global Air Cargo Broker?+
We act as Global Air Cargo Brokers to handle standard commercial air shipments quickly and reliably.
When should I use an Air Charter Broker?+
We function as Air Charter Brokers focused on booking entire aircraft rather than single boxes, typically used for massive, heavy, oversized, or emergency shipments.
How is standard/general air cargo handled?+
Standard cargo is packed onto standard pallets or boxes and loaded onto the “belly-space” of routine passenger flights or standard cargo planes as the most cost-effective method.
How is specialized/controlled-environment air cargo handled?+
It utilizes temperature-controlled containers (LDUs/ULDs) or specialized secure aircraft holds for high-value, fragile, temperature-sensitive, or dangerous goods.
Is your website regulated for aviation security?+
Yes, our air operations are regulated by the Transportation Security Administration (TSA) and major airlines.
What is Indirect Air Carrier (IAC) Certification?+
We hold the Indirect Air Carrier (IAC) Certification registered with the TSA to book cargo directly with airlines.
What are Security Threat Assessments (STAs)?+
We complete mandatory fingerprint-based Security Threat Assessments (STAs) for company owners and key logistics personnel.
Do you follow a TSA-Approved Security Program?+
Yes, we comply with a formal TSA-Approved Security Program detailing strict chain-of-custody, training, and cargo handling rules.
Can you handle air freight without direct TSA IAC registration?+
Yes, we have the alternative option of partnering as an agent under an established wholesale air forwarder to handle air cargo seamlessly without direct TSA IAC registration.
Why choose air charter over standard commercial air freight?+
Air charter is reserved for emergency deadlines, time-critical industrial components, or oversized cargo that exceeds commercial aircraft hatch dimensions.
How are temperature-sensitive pharmaceuticals maintained in air transit?+
They utilize active or passive ULD temperature-controlled containers to maintain strict cold-chain integrity from origin to destination.
Ocean Freight
What maritime services are featured under our Oversea Freight link?+
Our Oversea Freight link provides International Freight Agent services, managing client bookings, coordinating origin pickups, and routing cargo to licensed ocean carriers.
What is Door-to-Port Logistics for ocean shipping?+
It manages the physical and administrative transport from a customer's location directly to the export shipping terminal.
How do you handle standard ocean freight?+
Standard ocean freight moves commercial goods in standard dry containers or via Roll-on/Roll-off options.
How do you handle specialized ocean freight?+
Specialized ocean freight manages high-value, temperature-sensitive, or hazardous cargo using specialized maritime equipment like refrigerated containers (reefers) or secure flatracks.
Are you directly licensed as an ocean freight forwarder or NVOCC?+
We work with licensed and bonded Ocean Transportation Intermediaries (OTI) and Non-Vessel Operating Common Carriers (NVOCC) authorized by the Federal Maritime Commission (FMC).
How is regulatory compliance managed for international ocean shipments?+
We operate alongside certified FMC-licensed partners to manage ocean shipping documentation, tariffs, and customs filings legally under federal maritime guidelines.
Are international shipments compliant with customs regulations?+
Yes, all international shipments are processed in full compliance with U.S. Customs and Border Protection (CBP) and FMC standards through our licensed carrier network.
What documentation is required for international maritime shipping?+
Essential documentation includes Bills of Lading, commercial invoices, packing lists, and Automated Export System (AES) filings managed through our compliance network.
Booking & Policies
How do I schedule a transport pickup?+
You can schedule a pickup by contacting us through our website, calling us at (239) 920-6321, or emailing our support team, and our team will guide you through gathering all necessary information.
How can I pay for my transport service?+
We offer several payment options, including credit card, bank transfer, and cash, with exact details discussed during the scheduling process.
Are there extra processing fees for payment methods?+
Yes, a 3.95% processing fee applies to credit card payments.
Can I cancel my transport order after booking?+
Yes. If you cancel before a carrier or provider has been assigned, you receive a full refund with no cancellation fee.
Is there a fee if I cancel after a carrier has already been assigned?+
If a provider has already been assigned on the scheduled pickup day, a $180 administrative fee applies.
What happens if my pickup schedule needs to be modified after confirmation?+
We offer flexible scheduling updates; simply contact our support team prior to carrier assignment to adjust your pickup windows without financial penalties.